Claiming for lost or damaged items

How do I claim lost post compensation?

How you claim depends on the service used and how and where the postage was paid. If the item has not been delivered by the due date plus 7 working days the sender might be able to claim for.

What do I do if my post has not yet arrived?

If an item of your mail is lost, damaged, delayed or arrived with some of the contents missing you may be eligible to claim compensation. Evidence of posting must be obtained as without it no compensation for loss or damage will be paid.

What should I do if my post?

Ask for a refund or redelivery if the item did not arrive. Check your options for returning damaged or broken goods. See advice for Northern Ireland and Scotland.